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Copyright © Xona Microfluidics, Inc.

IMPORTANT ORDERING INFORMATION – PLEASE READ

CUSTOMER/BUYER – VERY IMPORTANT!
  • Customer is responsible for all shipping costs. The shipping cost will be prepaid and added to your billing invoice unless we are provided with a valid recipient DHL or FedEx account number (no UPS). If you do not receive a shipping estimate on the quote, please email info@xona.us to get a revised quote. The commercial invoice generated by the shipper is for customs purposes only and does not include shipping costs--Do not use the commercial invoice to process payments.
  • Xona Microfluidics, Inc. does not collect or pay international VAT, Customs or any other import taxes.  These fees are the sole responsibility of the importer/recipient.
  • Please reference your Xona Quote number on your purchase order.
  • If applicable, please provide your company's VAT Registration number or VAT Exemption Certificate when you place your order.
How To Order Order Confirmations and Processing Time
  • An order confirmation will be emailed within 48 hours of receipt of purchase order. Please add orders@xona.us to your “Safe Senders List”.
  • If you have not received an order confirmation within 48 hours of placing your order, please contact Xona Microfluidics, Inc. at orders@xona.us. Please include the date the order was emailed or faxed and the purchase order number.  Or, the Xona order number, if the order was placed through our e-commerce website.
  • Lead times are increasing. PLEASE keep this in mind when planning your experiments.  When possible, we recommend your order be placed 3 to 4 weeks before your experiment is scheduled to begin.
  • Once your order has been prepared for shipping, you will receive an email from FedEx or DHL with your tracking information.
Invoicing and Payment Terms
  • Purchase Orders
    • An invoice will be emailed to the Accounts Payable department..
    • Payment terms for purchase orders is Net 30 days.
  • Credit Card orders (Visa or MasterCard)
    • Invoice and transaction receipts will be emailed to the billing email address provided.
    • Payment terms for credit card orders is Net 10 days.
Copyright © Xona Microfluidics, Inc.