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IMPORTANT ORDERING INFORMATION – PLEASE READ

CUSTOMER/BUYER – VERY IMPORTANT!

• Customer is responsible for all shipping costs. The shipping cost will be prepaid and added to your billing invoice unless we are provided with a valid recipient DHL or FedEx account number. If you do not receive an shipping estimate on the quote, please email info@xona.us to get a revised quote. The commercial invoice generated by the shipper is for customs purposes only and does not include shipping costs--Do not use this invoice to process payments.
• Please reference your Xona Quote number on your purchase order.
• If applicable, please provide your company's VAT Registration number or VAT Exemption Certificate when you place your order. Xona Microfluidics, Inc. does not collect or pay international VAT, Customs or any other import taxes.  These fees are the sole responsibility of the importer/recipient.

How To Order

• Purchase Orders
  • By e-mail: orders@xona.us (pdf or tiff format only)
  • Uploaded and submitted electronically through our e-commerce page, https://xonamicrofluidics.com/
• Credit Card Orders (Visa or MasterCard)
  • Visit our e-commerce page, https://xonamicrofluidics.com/, to place your credit card order.

Order Confirmations and Processing Time

• An order confirmation will be emailed within 24 hours of receipt of purchase order. Please add orders@xona.us to your “Safe Senders List”.
• If you have not received an order confirmation within 24 hours of placing your order, please contact Xona Microfluidics, Inc. at orders@xona.us. Please include the date the order was emailed or faxed and the purchase order number.  Or, the Xona order number, if the order was placed through our e-commerce website.
• Lead times are increasing. PLEASE keep this in mind when planning your experiments.  When possible, we recommend your order be placed 3 to 4 weeks before your experiment is scheduled to begin.
• Once your order has been prepared for shipping, you will receive an email from FedEx or DHL with your tracking information.

Invoicing and Payment Terms

• Purchase Orders
  • An invoice will be emailed to the Accounts Payable department..
  • Payment terms for purchase orders is Net 30 days.
• Credit Card orders (Visa or MasterCard)
  • Invoice and transaction receipts will be emailed to the billing email address provided.
  • Payment terms for credit card orders is Net 10 days.