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Copyright © Xona Microfluidics, LLC 2018

IMPORTANT ORDERING INFORMATION – PLEASE READ

CUSTOMER/BUYER – VERY IMPORTANT!
  • Please reference your Xona Quote number on your purchase order.
  • If applicable, please provide your company's VAT Registration number or VAT Exemption Certificate when you place your order. Xona Microfluidics, LLC does not collect or pay international VAT, Customs or any other import taxes.  These fees are the sole responsibility of the importer/recipient.
  • Upon arrival, store unopened product(s) at room temperature away from heat, light and volatile organics.
  • Shipping costs are estimates only. Final Shipping Costs will depend on overall value of the product once order is placed.
How To Order
  • Purchase Orders
  • Credit Card Orders (Visa or MasterCard)
    • Visit our e-commerce page, https://xonamicrofluidics.com/order/, to place your credit card order.
    • Your card information is encrypted when the order is submitted and will be removed from our files after payment has been processed. Please see “Invoicing and Payment Terms” below for more information.
Order Confirmations and Processing Time
  • An order confirmation will be emailed within 24 hours of receipt of purchase order. Please add orders@xona.us to your “Safe Senders List”.
  • If you have not received an order confirmation within 24 hours of placing your order, please contact Xona Microfluidics, LLC at orders@xona.us. Please include the date the order was emailed or faxed and the purchase order number.  Or, the 4-digit Xona order number, if the order was placed through our e-commerce website.
  • Lead times are increasing. PLEASE keep this in mind when planning your experiments.  When possible, we recommend your order be placed at least 2 to 3 weeks before your experiment is scheduled to begin.
  • Once your order has been prepared for shipping, you will receive an email from TrackingUpdates@fedex.com with your tracking information. Please add this email address to your “Safe Senders List” to ensure you receive your tracking information or the email may end up in your Spam/Junk folder.
Invoicing and Payment Terms
  • Purchase Orders with a valid order number
    • An invoice will be mailed by USPS First-Class / Airmail; or, if preferred, emailed to the Accounts Payable department. Please be sure to include an email address for your Accounts Payable department or billing contact person.
    • Payment terms for purchase orders is Net 30 days.
    • PLEASE ADVISE IF PAYING BY WIRE TRANSFER.
  • Credit Card orders (Visa or MasterCard)
    • Credit card orders are processed when Xona Microfluidics LLC receives delivery confirmation from FedEx. Invoice and transaction receipts will be emailed to the billing email address provided.
    • Payment terms for credit card orders is Net 10 days.
Copyright © Xona Microfluidics, LLC 2018