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IMPORTANT ORDERING INFORMATION – PLEASE READ
CUSTOMER/BUYER – VERY IMPORTANT!- Customer is responsible for all shipping costs. The shipping cost will be prepaid and added to your billing invoice unless we are provided with a valid recipient DHL or FedEx account number (no UPS). If you do not receive a shipping estimate on the quote and would like to have one, please email info@xona.us requesting a revised quote. The commercial invoice generated by the shipper is for customs purposes only and does not include shipping costs--Do not use the commercial invoice to process payments.
- Xona Microfluidics, Inc. does not collect or pay international VAT, Customs or any other import taxes. These fees are the sole responsibility of the importer/recipient. If applicable, please provide your company's VAT Registration number or VAT Exemption Certificate when you place your order.
- Please reference your Xona Quote number on your purchase order.
- Xona Microfluidics, Inc. requires a minimum of 200 USD for domestic orders and 500 USD for international orders.
- Purchase Orders
- By e-mail: orders@xona.us (pdf or tiff format only) or
- Uploaded and submitted electronically through our e-commerce page, https://xonamicrofluidics.com/
- Credit Card Orders (Visa or MasterCard)
- Visit our e-commerce page, https://xonamicrofluidics.com/, to place your credit card order.
- An order confirmation will be emailed within 48 hours of receipt of purchase order. Please add orders@xona.us to your “Safe Senders List”.
- If you have not received an order confirmation within 48 hours of placing your order, please contact Xona Microfluidics, Inc. at orders@xona.us. Please include the date the order was emailed or faxed and the purchase order number. Or, the Xona order number, if the order was placed through our e-commerce website.
- When possible, we recommend your order be placed 3 to 4 weeks before your experiment is scheduled to begin.
- Once your order has been prepared for shipping, you will receive an email from FedEx or DHL with your tracking information.
- Purchase Orders
- An invoice will be emailed to the Accounts Payable department..
- Payment terms for purchase orders is Net 30 days.
- Credit Card orders (Visa or MasterCard)
- Invoice and transaction receipts will be emailed to the billing email address provided.
- Payment terms for credit card orders is Net 10 days.