IMPORTANT ORDERING INFORMATION – PLEASE READCUSTOMER/BUYER – VERY IMPORTANT!
- Please reference your Xona Quote number on your purchase order.
- If applicable, please provide your company's VAT Registration number or VAT Exemption Certificate when you place your order. Xona Microfluidics, Inc. does not collect or pay international VAT, Customs or any other import taxes. These fees are the sole responsibility of the importer/recipient.
- Shipping costs are estimates only. Final Shipping Costs will depend on overall value of the product once order is placed.
- Purchase Orders
- Credit Card Orders (Visa or MasterCard)
- Visit our e-commerce page, https://xonamicrofluidics.com/order/, to place your credit card order.
- Your card information is encrypted when the order is submitted and will be removed from our files after payment has been processed. Please see “Invoicing and Payment Terms” below for more information.
- An order confirmation will be emailed within 24 hours of receipt of purchase order. Please add email@example.com to your “Safe Senders List”.
- If you have not received an order confirmation within 24 hours of placing your order, please contact Xona Microfluidics, Inc. at firstname.lastname@example.org. Please include the date the order was emailed or faxed and the purchase order number. Or, the Xona order number, if the order was placed through our e-commerce website.
- Lead times are increasing. PLEASE keep this in mind when planning your experiments. When possible, we recommend your order be placed at least 2 to 3 weeks before your experiment is scheduled to begin.
- Once your order has been prepared for shipping, you will receive an email from FedEx or DHL with your tracking information. Please add this email address to your “Safe Senders List” to ensure you receive your tracking information or the email may end up in your Spam/Junk folder.
- Purchase Orders
- An invoice will be emailed to the Accounts Payable department. Please be sure to include an email address for your Accounts Payable department.
- Payment terms for purchase orders is Net 30 days.
- Credit Card orders (Visa or MasterCard)
- Credit card orders are processed when Xona Microfluidics Inc. receives delivery confirmation. Invoice and transaction receipts will be emailed to the billing email address provided.
- Payment terms for credit card orders is Net 10 days.