How to Order XonaChips™ and Other Xona Products

There are several methods to order XonaChips™ and other Xona products.  The easiest way is to place orders through Xona’s online ordering portal.  Customers may also email Purchase Orders in pdf format on Institutional Letterhead to orders@xona.us or fax them to 951-346-5566. International customers, please be sure to use the proper country codes when faxing orders.
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Introduction:

Over the last several years Xona Microfluidics, LLC has worked to make its ordering process easier to use for our customers. To facilitate the ordering process, here we describe the different methods available to customers for ordering Xona related products including the new XonaChip™.

Online Ordering

Xona products can be ordered online and this is, in fact, the preferred method of ordering. Products can be ordered through Xona’s ordering portal. Products can be viewed and added to the shopping cart. From there the customer can proceed to checkout. The customer will be prompted to input required data, including billing and shipping addresses, phone numbers, and email. The Customer may also create an account to save such data for future orders.

Safe Credit Card Processing

Online Orders require a credit card or a valid Purchase Order.  Please note credit card processing is offline meaning that one’s credit card will not be processed immediately.  Rather, Xona will confirm delivery of the product first and then process the credit card manually.  Credit Card information is split and encrypted.  Credit Card information is never stored online and is destroyed once the credit card is processed.

Purchase Order Processing

For Purchase Orders, you will need to input the Purchase Order number.  In addition, there is an upload button where Purchase Orders in pdf format on Institutional Letterhead may be uploaded.

Ordering By Email

Xona customers may also order directly via email. This can be done by emailing Purchase Orders in pdf format to orders@xona.us. Purchase Orders must contain a billing address, shipping address, phone, email, catalog number(s), pricing, and a valid Purchase Order Number.

Fax

Xona Microfluidics, LLC also accepts Purchase Orders on Institutional Letterhead via Fax to 951-346-5566. International customers, please use the proper country codes when faxing orders.

Order Confirmations

Xona Microfluidics, LLC will confirm receipt of your order within one business day.  If you do not receive an order confirmation within one business day please contact us at orders@xona.us to let us know.  Please check your spam box!  Xona may contact you from orders@xona.us or info@xona.us so please make sure we are on your safe list.

About Xona Microfluidics, LLC

For more information on our new XonaChip™ visit xonamicrofluidics.com, and to get a quote on ordering XonaChips™ and other Xona products, please visit https://xonamicrofluidics.com/generate-quote/.

Xona Microfluidics, LLC is a located in Temecula, California with R&D offices located in Research Triangle Park, North Carolina. More information can be found at xonamicrofluidics.com.

If you are interested in testing a XonaChipTM contact us at info@xona.us.

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